GPS triggers growth and competitivity

29Aug / 2016

GPS triggers growth and competitivity

In 2014, the executive committee of a company in the insurance sector decides to implement GPS as its management performance tool to launch its business strategy. The agreed strategy model corresponds to the BSC-balanced score cards model. 12 months later, the attrition rate was down 14.53%, new clients rate up by 5.16% and customer service efficiency showed a significant increase of 30%.

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